Experiencing Issues with Your GPS Unit?

Orin Indonesia's Lifetime Warranty applies to all GPS units purchased officially and registered in our system. This warranty covers technical damage repairs while the unit is still actively used and subscribed to our service.

The warranty does not cover damage due to user negligence, natural disasters, or unauthorized modifications. By continuing to subscribe to Orin Indonesia services, customers automatically extend the warranty period of their GPS units.

The Lifetime Warranty covers technical damage to the GPS unit's internal components, including GPS modules, internal batteries, and other electronic components. Repairs will be performed at no additional cost as long as the damage is not caused by factors outside the warranty terms.

Unit replacement will be considered if repair is not possible. The replacement unit will be matched with equivalent or better specifications than the replaced unit.

The warranty is automatically activated after the GPS unit is registered in the Orin Indonesia system and the first subscription payment is confirmed. Warranty status can be monitored through the customer account on the Orin Indonesia application or web platform.

Ensure GPS unit registration data is complete and valid to facilitate future claim processes. Each unit has a unique registration number that serves as proof of warranty participation.

To reactivate a canceled warranty, customers must pay all outstanding subscription payments. After payment is confirmed, customers can contact Orin Indonesia customer service for reactivation.

The reactivation process usually takes 1-2 business days. Warranty status will become active again after confirmation from the customer service team. Ensure the GPS unit is still in proper condition before requesting reactivation.

To file a warranty claim, customers can contact Orin Indonesia customer service via WhatsApp at 0811-3331-1188 or email to info@orin.id. Include the unit registration number, problem description, and proof of damage (photos/videos) if required.

After the claim is received, our technical team will evaluate the damage and provide further instructions. The claim process usually takes 3-5 business days, depending on the extent of damage and spare parts availability.

The warranty does not cover physical damage from accidents, electrical short circuits, or natural disasters. Shipping costs for sending units to and from the service center are the customer's responsibility, unless otherwise specified by promotional policy.

For damages not covered by the warranty, customers will be charged repair costs according to the extent of damage. Cost estimates will be provided before the repair process begins.

Customers can check their GPS unit warranty status at any time through their customer account on the Orin Indonesia application or web platform. Warranty status will be displayed along with other information such as claim history and activation date.

Notifications will be sent to customers if the warranty period approaches cancellation due to late payment. Ensure registered contacts are always active to receive important warranty-related information.

Orin Indonesia's customer support team is ready to help answer questions and handle warranty-related issues. Contact us via WhatsApp at 0811-3331-1188 or email to info@orin.id for further assistance.

Customer service operating hours are Monday - Friday, 08:00 - 17:00 WIB. Requests outside operating hours will be processed on the next business day.

Customers are entitled to repair or replacement services according to warranty terms. Customers are also responsible for using the GPS unit according to usage instructions and keeping the unit in good condition.

Orin Indonesia reserves the right to refuse warranty claims if signs of misuse or intentional damage are found. The decision of the Orin Indonesia technical team is final and cannot be appealed.